Terms & Conditions

GENERAL INFORMATION

online store runs by

Barbora Lexová

Nedvědovo náměstí 1164/14, Praha 4-Podolí, 14700

IČ: 09391215

lexovab@gmail.com

+420 777 099 118

 

SHIPPING&DELIVERY

SHIPPING

You can purchase your items online and they will be shipped directly to your doorstep. Each purchased item is manufactured on demand. Manufacturing time will not take longer than 14 days (depends on the workload of the casting center and the number of orders).  Orders are shipped via postal service delivered worldwide. Shipment is provided free of charge.

GENERAL CARE ADVISE

Don’t clean the pieces with any abrasive products. Only use soap water.

COLLECTION AND USE OF PERSONAL INFORMATION

The collected Personal information through the purchase order transaction is data to be used only to uniquely identify our Customers for manufacturing and delivering the purchased items. From time to time, I may use your personal information to sent notices, such as communications about new work by email. Your provided personal data will not be shared with other parties.

 

RETURNS POLICY

 

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

RETURNS AND EXCHANGES

Returns for items damaged during shipment carrier are accepted when notified within 5 days from reception, to be replaced by the same purchased item. Exchanges for undamaged items are offered on request under specifically agreed conditions. All items must be returned in the original packaging within 30 days from date of purchase, to be accepted for return and/or exchange.

MANUFACTURING DEFECTS

Due to the handwork, there may be small remnants on the things, but they shape the uniqueness of each piece and are part of the design. Repair or replacement is offered, whether it is a repair or replacement will be decided based on the circumstances and through the specifically agreed conditions. As for returns and exchanges, items must be returned in the original packaging, safe from potential shipping damages.

REFUNDS

Refunds are not accepted under any circumstances.